Feedback
Comments & Complaints
We want to hear from you. Here is how to share feedback and how we handle complaints.
We want to hear from you, whether it is a compliment, a suggestion or a complaint. Feedback helps us get things right for the people we support.
Tell Us What You Think
Email [email protected], call 01908 235 000, or write to Camphill Milton Keynes & Northants, Japonica Lane, Willen Park, Milton Keynes MK15 9JY. If it is easier, speak to any member of staff and they will pass it on.
How We Handle Complaints
- Tell us. We will acknowledge your complaint within 3 working days and tell you who is dealing with it.
- We look into it. A manager not involved in the issue investigates and replies in writing within 20 working days. If it takes longer, we will explain why and keep you updated.
- If you are not satisfied, ask for a review by the Chief Executive or a trustee within 10 working days of our reply. They will respond within 20 working days.
Taking It Further
- Care Quality Commission (regulated care services): cqc.org.uk, 03000 616161
- Local Government and Social Care Ombudsman (care funded or arranged by a council, or self-funded care): lgo.org.uk, 0300 061 0614
- Charity Commission (concerns about how the charity is run): gov.uk/complain-about-charity
- Fundraising Regulator (fundraising complaints): fundraisingregulator.org.uk
Get in touch
Talk to Us
Call 01908 235000 or email [email protected]. Our main office is at Japonica Lane, Willen Park, Milton Keynes MK15 9JY.
